Mental Health Motorbike Privacy Policy
Mental Health Motorbike charity number 1196406 are a Data Controller under the Data Protection
Act 2018 and the EU General Data Protection Regulation 2016. We are responsible for the
processing of your personal information and do our best to make sure that we are open about how
we process and store your data.
We want everyone who comes to us for support, or who volunteers to help us, to be sure that we
will look after your data and treat it with care. This Privacy Policy sets out how we collect, store and
use this data.
For further information about our privacy practices, please contact our Data Controller
Karen Cole, The Data Controller, Mental Health Motorbike
c/o Bendrigg House, Heath Road, Chesterfield, S44 5RP
Or by email E-mail:
Our Privacy Policy was last reviewed on: 26 January 2023
The type of personal information we collect:
The type of information we currently collect and process includes:
Personal identifiers, contacts and characteristics
Name, email address, telephone numbers, postal address
Bank account details
We occasionally collect sensitive personal information (see below)
How we get the personal information
Data is normally provided by you
It is sometimes provided by a club or organisation of which you are a member. This would not be
done without your permission.
What we might do with your personal information
We may use some of the information you provide to enable communication between us.
Data may be collected when making a donation, booking a place on a Mental Health First Aid Course,
registering to help as a volunteer, purchasing a raffle ticket, joining our supporters club, placing an
order on our website or any of the other ways to interact with us.
We will mainly use this information:

● To process your donations or other payments, to claim Gift Aid on your donations and verify any financial transactions.
● To provide the services or goods that you have requested.
● To update you with relevant administrative communications about an event or service you have requested.
● To ensure that Mental Health First Aiders receive their certificates, reminders and renewal notices in a timely manner
● To keep a record of your relationship and interests with us.
● To provide you with our Newsletter if you have given us consent
● Where you volunteer with us, to administer the relevant arrangements or reimburse you for expenses claimed.

Sensitive Personal Information

If you contact us directly and receive one to one support, we may sometimes need to record sensitive personal information. Data Protection Law recognises that some categories of personal information are more sensitive, such as:

● Health issues
● Sexual orientation
● Relationship status
● Employment status
● Substance/alcohol abuse

If you share your personal experience or the experiences of a friend or relative, we may also collect this type of information.

Any Sensitive Personal Information you share with us by telephone, email or by any other means, will be treated with the utmost care, respect and confidentiality. We will make every effort to ensure that you cannot be identified by anyone outside of our charity and always in accordance with this Privacy Policy.

How we use Sensitive Information

We only record sensitive information for the purposes of providing support to you, to ensure you are offered the correct assistance and for quality monitoring or evaluating the services we provide. We will not pass on your details to anyone else without your explicit consent, unless there is a legal obligation for us to do so. This would only be under exceptional circumstances such as reporting safeguarding concerns, serious self-harm or posing a threat to others.

Sharing Information
Your data is generally used by our Trustees and volunteers to provide support to you.
We also carry out the administration of Mental Health First Aid (MHFA) Courses. To do this we must share your information with our volunteers, Mental Health First Aid England and also with our MHFA England accredited Instructors.

We may also share your data with partners who help us to process your donations and claim Gift Aid where appropriate.

Our partners are all aware of their legal obligations and have agreed to make sure that they store your data securely, delete it when they no longer need it and never use it for any other purpose, or pass it to any other organisation or individual. We never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

Keeping your information safe

We take the safety of your information very seriously. We have taken appropriate measures to protect the personal information we have collected from unauthorised access, use, alteration, destruction and loss. Any debit or credit card details which we receive on our website are passed securely to the appropriate payment processing partner, in accord with industry standards. Transmission of information is never completely secure.

We do our best to protect your data but we cannot guarantee the security of data transmitted to our site. contains links to other sites. Whilst we try to link only to sites that have high standards and respect for privacy, we cannot be held responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you.

This privacy statement does not cover the information practices of those websites or advertisers.

How long do we hold information?

We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid) or as long as you have a relationship with us.

Your legal rights

Your rights in respect of the personal information we hold about you follow below:
If you wish to exercise any of these rights below or make a complaint, you can do so by contacting us via email using or by letter to:

Karen Cole, The Data Controller,
Mental Health Motorbike, c/o Bendrigg House, Heath Road, Chesterfield, S44 5RP

You are also at liberty to complain direct to the Information Commissioner’s office

Access to your personal information: You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with and how long we keep it for. There is no charge for this request.

Please make all requests for access in writing, we will need to see proof of identity before replying.

Right to object: You have the right to object to an organisation processing your personal data at any time. This effectively means that you can stop or prevent Mental Health Motorbike from using your data. You also have the right to object where we are processing your personal information for direct marketing purposes. Please contact us (as above), providing details of your objection.

Consent: If you have given us your consent to use personal information (for example, to send you a newsletter or MHFA details), you can withdraw your consent at any time. Please contact us as shown above and we will delete your data within 48 hours.
Rectification: You can ask us to change or complete any inaccurate or incomplete personal
information held about you. Please contact us as shown above and we will amend your details within 48 hours.

Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, or you have withdrawn consent, or where we have no lawful basis for keeping it. Please contact us as shown above and we will delete your data within 48 hours.

Portability: You can ask us to provide you or a third party with some of the personal information that
we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.Please contact us as shown above

Restriction: You can limit the way an organisation uses your personal data if you are concerned about the accuracy of the data or how it is being used. You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.

Mental Health Motorbike Privacy Policy V3 7/2/2023